Email and chat programs are quickly becoming much more than just communication platforms. Through various platform integrations, emails or messages can trigger time tracking, tasks, calendar entries, and several other productivity-boosting items. As these various cloud services learn to work together, it’s a safe bet IT service providers and service desk pros will be able to do their jobs more efficiently.
Among the latest example integrations: ManageEngine has developed several new integrations for its software portfolio. Last year the company added Zendesk integration for its Desktop Central platform, and further integration with Active Directory in ADManager Plus. Now the company has introduced a ServiceDesk Plus add-in for Microsoft Office 365. According to the company, this new add-in enables ServiceDesk Plus technicians and end users of the cloud version to manage support tickets from within Outlook.
With this add-in, IT technicians and end users can:
Access ServiceDesk Plus templates inside Outlook to create IT incidents and service requests.
View service request details
Track the progress tickets
Add notes to service requests
Reply to conversations from Outlook